Customer service is an essential component when it comes to service delivery. This includes the energy sector. Poor customer service from your utility company can hurt your business in a number of ways. In this article, you are going to learn about various aspects of poor customer service and how it can hurt your business.
Billing Errors
Incorrect utility billing can be very costly. Inaccurate invoices can build up huge overheads. The financial impacts of sloppy billing can lead to big losses. If you aren’t careful, you might be overcharged. So, it’s always better to seek professional support. Being reckless could cost you a lot of money.
Billing Rectification
Have you spotted some errors in your energy bills? Well, has the supplier agreed to rectify it? Great, but it’s still important to find out how the supplier generates those bills. Incorrect billing can quickly result in complex bills. So, be sure to consult with your supplier and have the issue fixed.
Payment Terms
Another aspect to consider is the payment terms. Whereas some companies levy additional charges for indirect debit payments, others impose punitive charges on late payments. And this is often accompanied by excessive fixed charges, as well as, exorbitant interest rates. This can be very frustrating, especially if the errors emanated from the supplier’s side.
Faulty Meter Readings
Do you always check your meter readings? If not, then you’re making a big mistake. You might actually realize that your invoices are generated based on estimated consumption. Certain suppliers could even charge you for revising invoices if they aren’t sent over within the specified timeframe. Unfortunately, there are certain suppliers who might refuse to correct the errors until the next month leaving you to pay over-estimated invoices.
Poor Customer Service
Poor customer service is another issue. Suppliers with outsourced call centers plus long wait times can be very disappointing. They can cause a real headache, even when you’re raising a simple query. How would you feel dealing with a supplier who takes five months to respond to your queries or complaints? Terrible, right? Then be sure to partner with a reputable provider who offers reliable services.
Key Takeaway
Dealing with a supplier who doesn’t clearly understand the energy industry can be frustrating. When this is coupled with poor customer service, things can get even worse. This often leads to time wastage and reduced productivity. And you really don’t want that happening to you, right? Then be vigilant and shop around for the best energy supplier. Look for an honest and trustworthy supply that’ll always keep your interests at their heart. You can also switch to another supplier using Utility Bidder.
The Bottom-Line
You have done your research. You have settled on a particular utility provider. It’s time to sit back and enjoy the service. But hey, it’s not over yet. If the company you choose offers poor customer service, you are likely to suffer. In particular, your company can be hurt. Things like billing errors, poor payment terms, faulty meter reading, etc. are not good for your business. Learn about the above bad customer care services from the side of your utility company.
