How to Create a Customer Friendly Online Experience

Written by Abby Hill
2 mins, 5 secs Read
Updated On November 16, 2022

The customer is an integral part of any business. As such, any business person aspiring for success needs to develop a habit of thinking from the customer’s point of view. Such an approach should extend to every business interaction, whether in-person or through the internet.

Online shoppers have been known to have the shortest attention span. Within a few seconds, they can quickly go through your company’s website and decide whether they want to give it a second glance or not. Therefore, it is advisable to ensure you create a customer-friendly online experience. 

Clear Banner and Branding

The primary purpose of a website is to deliver information about your products and services to your clients. While doing so, it is important to ensure your customers don’t struggle to decide whether or not the online shop sells the kind of products they are interested in. 

To make that a reality, you need to make banners, writings, and branding as clear as possible. Your banner should contain the business logo and a short description of what you offer. Use this online free banner design tool to create a perfect banner for your business. 

Fast Loading Time

Slow websites can be very annoying to browse. If your customers have to wait for long while your websites load, there is a great chance they will leave before they get to view what you have to offer. With that in mind, speed is a vital expectation to meet when creating a customer-friendly online experience. 

Some of the factors that affect website speeds include picture size and the hosting provider. So, ensure you find a professional to handle every aspect of business website creation and hosting. 

Incorporate a Chabot

A chatbot is a software application that answers customer queries through the company’s website. The software automates customer conversations, answering most of their questions faster and more efficiently. 

In most cases, customers will ask questions that aren’t covered in your web content. Incorporating a chatbot enhances the customer’s online experience by introducing a live chat option. With a human customer support system, you cannot ensure customers 24/7 support. A chatbot will give answers they need as quickly as possible. 

Create a User-Friendly Site

Another important step toward creating a customer-friendly online experience is ensuring a user-friendly site. You need to create a website that is easy to navigate. Besides a slow website, there is nothing as annoying as a site that a customer can’t find a way to navigate through.

Read This Also: 5 Diverse Types of Web Design for Your Site

Your website should clearly map where the customer should click to access what they need. A simple customer interface goes a long way to improving the quality of time spent by the customer on your business website. So, ensure you map your site out to save time and enhance the customer’s overall online experience. 


A business website is the central point of digital marketing campaigns. For that reason, ensuring your customer enjoys the best possible experience when navigating through it is crucial.

Author: Abby Hill
It's actually quite interesting to be working in every niche. You get to know so much about literally everything. And not just writing, storytelling is also something I find incredibly amazing and enchanting. I can legit start anywhere and anytime, all I need is some concentrated listeners haha!