What You Need to Know About Shipping Products to Customers

3 mins, 18 secs Read
Updated On December 21, 2023

Whether you have years of experience in running a successful business or you’re just starting one on your own, it’s always a good idea to think of ways to reach more people and make more money out of them. A successful venture never holds itself back to reach out to a bigger target that can boost the potential of its growth.

The industry is in such a boom, that in In 2020, the total volume of parcels shipped in the United States hit 20 billion as mentioned by a report from Statista. While during the lockdown period, total parcel delivery volume increased by an estimated 70% during 2020.

One thing that you can do to help you attain this is to convince consumers to shop online and have their products shipped to them. This is a win-win situation: you get to reach a bigger and broader audience reach and thus increase your turnover, and people can relish the ecstasy of shopping for their own homes. That being said, there are a few things you need to know about how to make your shipping process successful, and this post is here to share four of them. 

Choose a Courier Service Over Postal Services


When it comes to shipping orders to your customers, you have to make sure that you are giving them expert service. Most consumers who shop online expect prompt deliveries, and they definitely expect their products to arrive undamaged. 

For all these services, a courier service is considered a far better alternative than a postal one. The basic difference between both of them is that courier services provide more flexible options for delivery around the globe. For example, same-day delivery and international delivery services, etc of courier companies are far better than postal services. 

Therefore, it’s a good idea to opt for a courier, since they are often more reliable and also deliver packages faster. It might get slightly more expensive, but it’s certainly worth it, especially once you find a service you can rely on. Visit Couriers Cleveland to see what services a brand can offer you. 

Proper Packaging is Key 

You also have to keep in mind what type of packaging you will use when transporting goods to customers. Of course, your packaging will play a practical role, as it will need to protect the order. For example, you have to package glass items correctly to prevent breakage during their transportation. 

However, your packaging isn’t only a practicality; it will also make an impression on the consumer. Unique packaging will be more memorable and can lead to them supporting your business again in the future. 

You can advertise your brand at this stage too. It is another great business tactic that is highly creative and effective. Various materials used in packing items like cardboard boxes, tapes, and packaging paper are sometimes printed with the brand’s logo which gives satisfaction of authenticity to the consumer and also makes it feel valuable. 

Prioritize Communication 

You should also be in constant communication with your customers so that they don’t worry about where their products are and when they can expect delivery. 

This is why you must stay in touch with clients throughout every step of the ordering till the delivery process. Be sure to send them a confirmation email when their order has been placed, and respond to their queries promptly, or at least set up an automated email response if you are way from work. Also, be sure to send them their tracking information as soon as you have it. 

Have a Variety of Options


Finally, you should keep in mind that not all customers feel comfortable with online shopping and delivery, so try to offer some alternatives.

For example, you can offer a pickup service for local consumers. You can also offer them a choice of couriers and have different order packages depending on their needs, such as a normal option as well as an express option. Set up a page on your website that shows the various options. 

Payment options can also be a way to make them feel comfortable and welcome. There are various payment options that are provided by platforms. The basic idea here is to make people feel welcome and convince them to choose online shopping instead of traditional. Since online shopping is done from a distance, it will boost the demand for shipping goods from here to there. 


The businesses are growing and one of the most successful sectors among them is the logistics. From delivering goods to all transportation needs, the logistics sector got it covered for you. Although, there are several things that you must focus on while running a business in your respective sector. 

All those aspects were briefly discussed in this blog. Implement those in your daily business function and notice the change in feedback and response from the final consumer.

Author: Anastasia Brown