What Is Telehealth Nursing: Grow Your Skills?

Written by Zayn Tindall
4 mins, 19 secs Read
Updated On December 22, 2023

Telehealth has experienced significant advancements in recent years, especially in the past few months as patients and providers recognize its potential to enhance healthcare delivery. 

As there are so many health platforms available it is quite easier for patients to receive good-quality care, which was very much precious, especially during the COVID-19 times. Not only because of the safety it provides but also because of the safety it provides to the patients, it offered a great convenience. This eliminates the need to go for multiple trips to the doctor’s clinic and wait in long queues. It is beneficial for both the service providers and the patients, and that reduces the inefficiencies in scheduling and the challenge to hire staff. Due to all such favors, it has gained momentum in the 21st century. 

In light of its promising future, professionals, including nurses, are eagerly exploring telehealth certification opportunities.

If you want to study nursing and aim to pursue a career to become a registered nurse, it is essential to include training in your preparation. Telehealth is becoming increasingly important in healthcare, offering the ability to provide care remotely. By acquiring the right training, you will be equipped to meet the evolving needs of the healthcare industry and deliver high-quality care through virtual platforms. This training will enhance your skills and broaden your career opportunities, allowing you to effectively serve patients through your services.

Who is a Telehealth Nurse?

A virtual nurse or a telemedicine nurse is a registered nurse who is specialized enough to provide healthcare services via the telecommunication technologies present. Their role has become increasingly important, especially in the present healthcare industry. 

These Telehealth nurses utilize multiple platforms like video conferencing, secure messaging to connect to the patients, and phone calls for providing the best care. They assess the symptoms by providing education regarding health, offering the right kind of guidance for enough self-care, and assisting in managing chronic conditions. 

Also Read: Tips for Balancing a Travel Medical Career and Being a Pet Owner

Their role in this industry is vital for several reasons. It improves access to health services by reaching remote or underserved areas where such facilities may be limited. Patients receive timely care without the need for travel or long waiting times.

Secondly, they contribute to cost savings in the overall health industry’s infrastructure and its system. By preventing unnecessary emergency room visits or hospital admissions, they help reduce expenses on health for both patients and providers. Telehealth also optimizes health industry resources by allowing nurses to handle non-emergency cases efficiently, freeing up in-person health service providers for more critical situations.

Additionally, they play a crucial role in delivering care during public health emergencies or situations where in-person visits may pose risks, such as the COVID-19 pandemic. They ensure that patients can access necessary health services while maintaining safety and minimizing the spread of infectious diseases.

Skills and Competencies of Telehealth Nurses

As telehealth continues to grow in popularity and importance in this industry, aspiring nurses who are interested in pursuing a career as service providers need to develop specific skills and competencies to excel in this field. Here are some essential skills that aspiring candidates should focus on developing:

Communication Skills

Effective communication is crucial in this profession as it forms the foundation for building rapport and establishing trust with patients remotely. They need to have excellent verbal and non-verbal communication skills to convey information clearly and effectively. They must also be proficient in active listening to understand patients’ concerns and needs. In addition to this, they are required to be proficiently skilled at digital communication like video conferencing, and messaging for ensuring smoothened communication with the respective patients. 

They can communicate clear and concise language for explaining the instructions to a patient through a video call so that sufferers can understand the dosage, timing, and potential side effects. 

Technological Competence

Telehealth relies heavily on technology, so aspiring candidates to join this section of the health industry should be comfortable and proficient in using various telecommunication platforms and electronic health record (EHR) systems. They should have a solid understanding of how to navigate the software, operate video conferencing equipment, and troubleshoot any technical issues that may arise during an encounter. Moreover, service providers must prioritize patient privacy and data security while using technology platforms.

A telehealth nurse seamlessly conducts a virtual consultation with a patient, utilizing the platform’s features to share medical records, conduct assessments, and document the encounter in the EHR system.

Critical Thinking and Decision-Making

Nurses need strong critical thinking skills to assess patient symptoms and make accurate clinical judgments remotely. They must be able to gather relevant information, analyze data, and apply their nursing knowledge to determine appropriate interventions or referrals. The working professionals should also possess problem-solving skills to address any challenges or emergencies that may arise during a remote consultation.

During a consultation, a service provider assesses a patient’s symptoms, asks targeted questions, and uses their clinical expertise to identify potential underlying causes and recommend appropriate next steps, such as scheduling a follow-up appointment or referring the patient to a specialist.

Time Management and Organization

They often handle multiple people and appointments throughout the day. Good time management and organizational skills are essential to ensure efficient and effective care delivery. They should be able to prioritize tasks, manage their schedules, and maintain accurate and up-to-date patient documentation.

A telehealth nurse effectively manages their caseload, ensuring that appointments are scheduled appropriately, allowing sufficient time for each patient encounter. They also maintain comprehensive and organized patient records, facilitating continuity of care.

Self-Motivation and Adaptability

Telehealth nursing may require flexibility and adaptability as the field continues to evolve. Nurses should be self-motivated and proactive in staying updated with the latest telehealth technologies, industry trends, and best practices. They should be open to change and willing to embrace new technologies and workflows.

A telehealth nurse actively seeks opportunities for professional development, attending webinars, and workshops, or obtaining additional certifications in nursing. They readily adapt to changes in platforms and workflows to provide optimal care to patients.


Nurses endure excessive pressure when the patient’s critical episodes repeat and there is a flux of emergency cases on hand in a healthcare facility. When nurses learn telehealth skills, they can eliminate the occurrence of repeat episodes through effective patient engagement and outcomes. Hence it helps future nurses to be aware of these new-age skills to enhance their employability. 

Author: Zayn Tindall