A Comprehensive Guide to Telstra Bigpond Webmail Login

2 mins, 31 secs Read
Published On March 9, 2021

Telstra is a well-known internet service provider in Australia. It offers online entertainment and email services to its users; however, out of all the services it offers, Bigpond email login is the most popular one. 

In 2013, Bigpond got merged with Telstra and this gave rise to a lot of confusion among Bigpond users. The reason is that to log in to your Bigpond email account, you have to go to the Telstra webmail page. 

So, if you’re also facing issues while signing in to your Bigpond email account, here you will get all the information.

Steps to an Easy Bigpond Email Login

Here are the steps you need to follow to log in to your Bigpond email account:

  1. On a web browser, go to the Bigpond email login page i.e. www.my.telstra.com.au.
  2. In the Username field, enter the Bigpond email account username.
    bigpond email username
  1. Next, in the Password field, type in the password of your Bigpond email account.
    bigpond email password
  1. If you have a Telstra Account Executive, you will also need to enter your Business ID.
    enter your bigpond Business ID
  1. Clear the Captcha and finally click on ‘Log in’.
    click on Log in

Register for a New Bigpond Email Account

Telstra even lets you create a new Bigpond email account, if you are interested, follow the given steps:

  1. To begin with, go to this link- https://id.telstra.com.au/register
  2. In the first blank, enter the email address that you want to use as your username.
  3. Then set a new password for your Bigpond account and re-enter the same to confirm.
  4. After that in the ‘Your Details’ section, enter your first name, last name, date of birth and at last, you have to enter your Telstra mobile number to receive the verification code and enter the code to complete the verification process.
  5. Finally, click on ‘Continue’ to proceed ahead.

Login to Bigpond Email Through Third-Party Email Client 

You can even log in to your Bigpond email account with the help of third-party email services such as Outlook. But to do that, you need to enter the required IMAP and SMTP settings as listed below:

Bigpond.com (Telstra Mail) IMAP Server Settings 

  • IMAP Server: mail.bigpond.com
  • IMAP port: 993
  • IMAP Security: SSL
  • IMAP Username: Your full email address
  • IMAP password: Your Bigpond.com password

Bigpond.com (Telstra Mail) SMTP Server Settings

  • SMTP Server: mail.bigpond.com
  • SMTP Port: 465
  • SMTP Security: SSL
  • SMTP Username: Your full email address
  • SMTP Password: Your Bigpond.com password

Using all the above settings, you can simply log in to Bigpond webmail or email account on any desktop email program.

Bigpond Webmail Login Issues- How to Fix?

Login issues are inevitable to all the email services including Bigpond, due to which you may feel incapable of logging into your email account. If that is the case, you can try out these troubleshooting steps to fix sign-in issues with Bigpond email:

  1. To access your Bigpond emails, make sure you have access to a strong working internet connection.
  2. The Telstra webmail account login details must be entered correctly in order to access your account without any error.
  3. Enter the correct email settings if you are using your Bigpond email account on a third-party email client.
  4. In case, you have forgotten your Bigpond email password, you can reset it as follows:
  • A form will open up where you have to enter your ‘Username’ and ‘Business ID’ or account number and then click on ‘Continue’.
    enter your  Username and Business ID or account number and then click on Continue.
  • After that, just follow the prompts and you will be allowed to set a new password.

Author: Manpreet Kaur Sandhu
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