What To Do When Your Frontier Email Is Not Working?

8 mins, 21 secs Read
Updated On November 16, 2023

As you already know, Frontier Communication is one of the biggest American-based telecommunications firms. It provides a variety of services, including high-speed internet and email services, to its users. Using the email services that Frontline provides, users can effortlessly send and receive emails. Despite being excellent at providing online services, Frontier Mail is prone to technical problems that hinder its functioning. 

Users nearly every day report that their Frontier email is not working. Additionally, users frequently receive Frontier email alerts as a result of a technical fault on their part, but occasionally it’s also a problem on the users’ side, like issues with the browser being used to view the email or a problem with email setup.

So, the reason why Frontier’s email is not responding can be many, however, this blog covers a number of solutions that you can employ to solve your issue with the mail.

Some Common Solutions

Check the Frontier Mail Server Status

If your Frontier email is not working, and you are getting an alert while trying to log into your account, it might be due to the downtime of Frontier Mail servers. If the servers of the mail are down, then you will not be able to access your account. Further, in such a situation, you cannot do anything, so you have to wait for the servers to be restored to normal working.

Clear Browser Cache 

The damaged cookies and caches stored in the browser can also make it difficult to access the Frontier email. This is so because, whenever you visit a website, cookies and caches are searched first to look for the requested information, and if the data is found, users are provided with the same. However, if these files are corrupted, it will prevent you from accessing the website. In such a case, you must remove your browser’s browsing history (which are cookies and cache files). 

You can do this by visiting the privacy and security section of your browser’s settings, where you have to look for the option to delete these files. Visit the Help page of your specific browser to learn the full procedure for doing this.

Update the Browser

Many times when your email is not working in your browser, it’s because the security standards conflict between the email service provider and the browser. This usually happens when your email client has improved its security settings, while your browser is following the old security standards because it is not updated. Because of the same reason, you may get alerts in your Frontier email and your email won’t work in your outdated browser. Thereby, update your browser, and then try to access your Frontier email account.

Remove and Re-add Account

If nothing has worked so far, perhaps there might be some background technical glitch. The best way to deal with this problem is to remove and re-add your Frontier email account in whatever email client you are using.

This will help eliminate whatever issue the email might be having in the background and will load your email account afresh without any background hindrances.

Other Solutions for Frontier Email not Working Issue

Ensure You Have Correctly Set Up Your Account

In order to access your Frontier email account, you have to set it up in a third-party email client, like Outlook or Mac Mail. However, if you have inaccurately configured your account settings, your Frontier email won’t work. Therefore, listed below are the steps to set up Frontier email in Mac Mail and Outlook, for your reference, so that you know where did you go wrong while adding your account to them and reconfigure it properly:

Mac Apple Mail:

  1. Open the Mac Mail on your system.
  1. Click on Mail from the top right corner and select the Preferences option from the menu that appears.
    Select preference
  1. Then, click on the Add Account button. (If you do not see Add Account option, click on Account and then click on the plus sign (+) present in the bottom left corner of the window).
    Click on + sign
  1. From the next window, select POP for the Account Type setting. Enter your email description, your Frontier email address, and your name.
    Select account information
  1. Next, you may need to fill in some of the incoming mail server settings for the Frontier email, for which you can refer to the next section of this article (Check Mail Server Settings).
    Enter incoming mail server settings for frontier email
  1. Click on the Server Settings button.
  1. Further, in the Authentication settings, select Password, and then enter your email account address and password.
  1. Once done, click OK and that should add your Frontier email account in Mac Mail.


  1. Open the Outlook app on your system, and click on the File menu from the top-right corner of the screen.
  1. From the window that will appear, click on the Info section from the left sidebar, and then click on the Add Account button.
  1. On the next screen, fill in your Frontier email address. Click on Advanced Options, check the Let Me Set Up My Account Manually option, and click on the Connect button.
    Fill email address, check the option to manually set up your account, and click Connect.
  1. Next, select POP as your Account Type.
    Select POP
  1. Thereafter, the server settings page will appear, which will most probably be pre-filled. In order to make sure that these Frontier mail server settings are correct, refer to the next section of this article (Check Mail Server Settings).
  1. Lastly, on the following screen you have to enter your Frontier email password, click on the Connect button, and with that, your Frontier email account will be added to Outlook.

Check Mail Server Settings

If your Frontier email is not working in third-party email clients like Outlook, then the first to check is its mail server settings. These settings are important for the proper functioning of email services, and therefore, if they are misconfigured in your email client, it can be the source of all the problems you are facing with your email. So, first, go to your email client settings and check if the server settings are the same as stated below:

Incoming Mail Server (POP3)pop3.frontier.com
Incoming Mail Server Port Number995
Secure ConnectionSSL
Outgoing Mail Server (SMTP)smtp.frontier.com
Outgoing Mail Server Port Number465
Authentication RequiredYes
UsernameYour full Frontier email address
PasswordYour Frontier email account password

Further, some users have also complained that pop3.frontier.com incoming mail server is not responding. Well, in such a case, you can check for typos in the server name and make sure that other information, like port number, is correct. If that still doesn’t work, then you can switch to IMAP as the account type, the server information for which is stated here:

Incoming Mail Server (IMAP)imap.mail.yahoo.com
Incoming Mail Server Port Number993
Secure ConnectionSSL
Outgoing Mail Server (SMTP)smtp.frontier.com
Outgoing Mail Server Port Number465 or 587
Authentication RequiredYes
UsernameYour full Frontier email address
PasswordYour Frontier email account password

Reset Your Frontier Email Password

Your Frontier email may not be working if it is hacked! If you are abruptly logged out of your account, or suddenly a number of emails appear in your sent folder, or you notice any other abnormal activity in your email account, this might be because your account has been hacked. If this is the matter, then it is not Frontier email that is not working, it is because the account has been compromised.

Now, in order to recover your Frontier email account, what you need to do is, reset its password. In order to do so, follow the steps given below:

  1. First, open the browser and go to the Frontier Account Editor web page.
  1. There, fill in your Frontier email address and password and click on the Login button.
  1. Now, go to the Account Management section and click on the Password option.
  1. Thereafter, the screen for changing the password will appear where you have to enter your new password twice.
  1. Lastly, click on the Change Password button and the changes will be saved.


To access the Frontier Account Editor, you must be connected to the Frontier network. Further, if you are not able to use the Frontier Account Editor, it might be because you’re somewhere other than home.

Remove Port 25 Blockage

On your computer, port 25 is the link or port via which outgoing emails are sent. Blocking port 25 stops spammers from sending massive amounts of unapproved spam emails.

All SMTP (Port 25) traffic that is not transmitted through Frontier’s outgoing mail servers (smtp.frontier.com) is blocked by Frontier across its network. Thus, if port 25 is blocked, you can face difficulties with your Frontier email Further, this usually happens if you have a dynamic IP address. However, your outgoing email won’t be impacted if you have a static IP address.

Furthermore, in order to rectify this problem, you can check if your email client is using smtp.frontier.com as your outgoing mail server. Your email software may need to be set up if the outgoing mail server is wrongly configured.


Some users of Frontier who work remotely might not be able to send emails using the email systems provided by their employers. In order to use the outgoing mail server for your place of work, Frontier advises creating a secure connection with a program, such as a VPN. For doing so, you can contact Frontier Support.

Use Frontier Yahoo Mail

You must be using your Frontier email address in a third-party email client. However, it is also possible that due to some technical glitch on the service provider side, your Frontier email is not working. Therefore, you can try to access your email account using Frontier Yahoo Email. Don’t worry if you do not know how to access your account through this, the steps stated further will guide you through the process:

  1. First, open the browser on your device and visit the Frontier Yahoo Mail page.
  1. Reaching there, you have to enter your Frontier email address in the Email Address field and the password in the other.
    frontier email login page
  1. Lastly, to enter your account, simply click on the Login button.

However, even after following the above method and using the Frontier Yahoo Mail page to access your account, if your email account is still acting up and not working, move on to the following method.

Disable Ad-Blocking Extensions

Every email client nowadays hosts ads on their website. Even in your inbox, ads are being displayed. So, if you are using Frontier Yahoo Mail or any other email client that displays ads, your Frontier email might not be working if you are using an extension that blocks ads on the browser.

These ads are the source of their income, thus, if you use an ad-blocking extension, your email account will start throwing tantrums and won’t work properly. This is done to prevent users from blocking ads. The same can be the reason for your Frontier email not working in your email client in your browser. 

Thereby, if you have installed any such kind of extension in your browser, either disable it permanently or uninstall it at once. 

Additionally, the process to remove extensions from the browser is more or less the same for all of them, which is stated below in the steps:

  1. Open the browser on your computer.
  1. Navigate to the extension which is blocking ads.
  1. Right-click on it, and select the Remove from Browser option. With that, the extension will be uninstalled from the browser.

Once the extension is removed, again try to log into your Frontier email account and see if it is working or not this time.

Enable JavaScript in Your Browser

JavaScript rules the internet. There is hardly any website that does not use JavaScript to make its functions flow flawlessly. The same is the case with Frontier email. JavaScript is used by email clients to enable the functionality of sending and receiving emails, clicking on buttons, and whatnot.

So, if mistakenly you have disabled JavaScript in your browser, it can be the reason why your Frontier email is not working. Don’t worry, you can always enable it by going to your browser settings. In order to get precise steps to take, you can go to your browser’s support page. 

Contact Frontier Mail Support

If none of the aforementioned methods have resolved the issue with Frontier email, you must be wondering what can you do next? Well, the last thing you can do is, get in touch with the Frontier technical support team.  Your numerous types of Frontier email-related issues will be resolved in a matter of shorter amounts of time, with their experts specialized in troubleshooting these problems.

Author: Manpreet Kaur Sandhu