AT&T Email Login Issues || 10 Useful Methods To Solve Them

8 mins, 24 secs Read
Updated On November 16, 2023

Since emails have been introduced, communication over long distances has become very convenient. Since then, many email clients have also been introduced, each using more advanced and fast means of delivering emails in a more secure manner. One such email client, trusted by millions of people, is AT&T email.

AT&T provides its users with a lot of email features. However, no matter what email client you are using, you will always come across some technical glitches every now and then and the same is the case with AT&T email. One very prominent issue faced by people is related to AT&T email login.

Here we are going to discuss some methods by which the users can resolve any issue while doing AT&T email login.

Method-1: Use some other browser

Many a time it happens that when we try accessing our email account from some other browser that is not commonly used, we tend to face some login issues. This happens because of the incompatibility of the browser with the email functions and therefore, the email does not let you log in. Therefore, you should try logging into your AT&T account using the browser you commonly use and which are compatible with the AT&T email functions. 

Some browsers that are compatible with AT&T email are Chrome, Mozilla Firefox, Safari, and Microsoft Edge.

Method-2: Clear Browser’s cookies

When we visit a website on the internet, some information about the website gets stored in our browser, this helps in loading that website fast when the user visits the website next time. The information stored in the browser is cookies and cache.

When these cookies and cache files get corrupted or damaged, people face problems accessing some websites. Therefore, corrupted cookies and cache files can also be the reason for people facing AT&T email login issues.

In order to get rid of this problem, you should try logging into your AT&T email account after clearing the cookies and cache data from your browser that you normally use.

Following are the steps to clear this data from the browsers that are well suited with AT&T email:

Google Chrome

Listed below are the steps for clearing data from Google Chrome:

  1. Open the browser on your desktop and click on the three dots in the top right corner of the home page.
    Open the browser and click on the ‘Three Dots'
  1. From the menu, select Settings.
     Select ‘Settings’ from the menu
  1. Within the Settings page, scroll down to the Privacy and Security page, and select the Clear browsing data option.
    Within settings, open the ‘Privacy and Security’ page and select the ‘Clear browsing data’ option
  1. From the visible screen, select the options to clear cookies and cache data.
    Select the ‘Clear Cookies and Cache Data’ option
  1. At last, click on the Clear data button.

Mozilla Firefox

Steps for clearing browsing data from Mozilla Firefox:

  1. Open the browser and click on the menu icon (three lines) at the top corner of the screen.
  2. From the menu, select Settings.
  3. Under the Settings page, go to the Privacy and Security tab and click on the Cookies and Site Data option.
  4. A dialog box will appear for clearing the data. Make sure that both the checkboxes are checked for clearing all the data.
  5. Lastly, click on the Clear button.

Microsoft Edge

Mentioned below are the steps for clearing cached data from Edge:

  1. Open the Edge browser and click on the menu icon (three dots) in the upper right corner of the home screen.
  2. From the menu, choose the Settings option and then Privacy and Services.
  3. Within the Clear Browsing Data tab, click on the Choose option, to select what you want to clear.
  4. Select the options for both cached images and Cookies.
  5. Lastly, click on the Clear button.


Listed below are the steps for clearing cached data from Safari:

  1. Open the Safari browser on your Mac and select the History option.
  2. Then, click on the Clear History button and thereafter, click on the on-screen menu.
  3. Select the time for which you want to clear the browsing data, and then click on Clear.

Method-3: Enable Javascript in your browser

JavaScripts add some very necessary functionalities to a website that is important for the smooth conductance of all its features. Thus, if you are facing AT&T email problems then you should try accessing the AT&T email after enabling the JavaScript in your browser in which you usually use AT&T.

Following are the steps for enabling JavaScript in the browsers that are compatible with AT&T:

Google Chrome

  1.  Open the Chrome browser in your system and click on the three dots in the upper right corner of its home screen.
    Open the browser and click on the ‘Three Dots
  1. Within the menu, click on the Settings option.
    Open ‘Settings’ from the menu
  1. Then, go to the Privacy and Security section and select the Site Settings option. 
    Go to the ‘Privacy and Security’ section and select the ‘Site Settings’ option
  1. Now, click on JavaScript.
    Click on ‘JavaScript'
  1. At last, check the “Site can use JavaScript” option.
    Check the ‘Site can use JavaScript’ option

Mozilla Firefox

  1. Open the browser and type “about:config” in the address bar of the browser and press Enter.
  2. Then, click on the “I’ll be careful, I promise” option.
  3. In the visible search bar, search “javascript.enabled
  4. Thereafter, from the results, right-click on the result “javascript.enabled” and then click on the toggle to turn it on. It will enable JavaScript in the browser.

Microsoft Edge

  1. Open the browser and click on the menu icon (three dots) in the upper right corner of the home page of the browser.
  2. Then, select the Open with Internet Explorer option.
  3. In the Internet Explorer, click on Tools and then click Internet Options.
  4. Then, click on the Security tab. Within it, select the Custom Level option.
  5. Inside the Scripting section, click on the Enable for Active Scripting option.
  6. Lastly, click Yes on the visible dialog box.


  1. Open the Safari browser and click on its menu and then select the Preferences option.
  2. Then, choose the security tab. Within it, click on the Web content option.
  3. Check the Enable JavaScript checkbox.

Method-4: Disable browsers extensions

Most of the time, to make our work easier with the browser, we add some extensions to the browser. However, these extensions sometimes cause difficulty in accessing some features of some websites, with which their compatibility does not match and therefore, we face problems while using that website.

The same can be the scenario with AT&T due to which its login might not be working. To check which extension is hindering its login function, you have to disable all the extensions one by one and try to log in to your AT&T email.

To disable the extension, right-click on its icon and then go to its setting and switch it off. The same process can be followed to re-enable it.

Method-5: Check your Antivirus

If you have recently installed a new antivirus program in your system, and tried to log in to your AT&T email client, but failed at it, then this is due to the firewall of antivirus preventing you from doing so. To resolve this problem with the AT&T email, you have to turn off the antivirus temporarily and turn it on again after logging in.

Other than that, you can also provide special permission in your Antivirus program to access the AT&T website without any obstruction. This you can do by opening the Antivirus software and going through its settings.

Method-6: AT&T mail servers are down

If you feel that AT&T email is causing problems today, and you are not able to log in or are unable to use some of its features if your account is already logged in, then the reason behind it can be that the servers of AT&T email might be down today.

This happens due to the regular maintenance of the server, or unusually high user traffic at that hour, or due to some other reason. Whatever may be the reason, the email server problem does not arise from the user’s side, therefore, you have to wait for some time till the server conditions return to normal.

Method-7: Your AT&T account might be hacked

If you are facing AT&T login problems along with issues in sending and receiving emails, then this can happen when your account is hacked.

You will know if your account is hacked when you receive an email from AT&T Internet Service Security that your account has been flagged for sending spam emails, and you cannot log in or send or receive emails.

If you do not receive the email, but still you are unable to login, and you are not sure if your account is hacked or not, then you would know when:

  • You start receiving complaints that spam emails have been sent from your AT&T email address.
  • You are not receiving any emails, or your emails go missing.
  • A lot of undelivered emails in your Outbox that you didn’t send.
  • You are unable to sign in to your email account.
  • Unknown email addresses are present in your email account sent folder.

Recover hacked AT&T email account

AT&T has laid down some methods that you can follow to recover your hacked account, following are these:

Reset your AT&T Account password

When your account is hacked you will face AT&T email login issues and would not be able to log in, however, you can still reset your AT&T email password by clicking on the Forgot password link on AT&T email sign-in page.

Changing passwords will log out the person who hacked your account. After changing the password, try logging in to your account, if successful, again, change the password which is stronger.

Set or change account security question and answer

It is advised that you set an account security question and answer as it will increase the security of the account and also ensures that the account is accessible by only you and no other person can get into it.

Method-8: Resolve the internet connection issue

You will face AT&T login problems if your connection with the internet is not established or your internet is very slow. You will know whether your internet is not working when you receive an Internet Connection Error. 

If you see this error while logging in, then try to reconnect and restart the browser and then login. 

If the problem is still persistent, use a connection troubleshooting assistant on your computer to get rid of the problem. The following is the process for getting help from a connection troubleshooting assistant:

For Windows 7 and above versions

  1. In the search bar, type Control Panel and click on the Open option to open it.
  2. Select the Network and Internet option.
  3. In the Network and Internet window, choose the Network and Sharing centre option.
  4. Select the ‘Troubleshoot problems’ option.
  5. At last, click on the Internet Connection option to launch the assistant tool.

For Mac

  1. Go to the Applications window and then select the System Preferences option.
  2. Within it, click on the Network option.
  3. Then, a window will appear, click on the Assist Me option present at the bottom of the window. It will launch the assistance tool.

Method-9: Setup account manually in a third-party email client

If you are trying to access your account via a third-party email client like Outlook, Apple mail, etc., then you have to manually set up your account which includes doing the mail server settings. These settings are very important for the proper functioning of the email, otherwise, you will face several AT&T email problems.

Following are these settings:

Account Type- IMAPAccount Type-POP
Incoming mail server: imap.mail.att.netIncoming mail server:
Port Number: 993Port Number: 995
Encryption Required: SSLEncryption Required: SSL
Outgoing mail server: smtp.mail.att.netIncoming mail server:
Port Number: 9465 or 587Port Number: 465
Encryption Required: SSLEncryption Required: SSL

Method-10: Unlock the locked email account

AT&T email login problem can also arise when your account has been locked, this can occur for increasing the user protection against any attempt of hacking your account, or it can also be as simple as a typing mistake by you of entering the password or email address wrong. 

In order to solve such an issue, you can go through the following points:

  • Wait for some time as the servers of AT&T might be down.
  • If your account is hacked, refer to Method-7.
  • Reset your password.

If any of the above-mentioned points does not help you to resolve your issue, then you can unlock your account by contacting AT&T support.

Author: Manpreet Kaur Sandhu